APVI Privacy Policy

If you have questions or concerns regarding this privacy policy, you should first contact Brittany Dismuke at (917) 639- 5272. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our US-Based Third-Party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

As an APVI.com user, you are in control of all your expedited Passport & Visa Orders. We know you want to remain in control of your personal information as well. As one of the pioneers in online passport services, we realize that earning and retaining your trust is of paramount importance and it's a responsibility we take very seriously, every day.

That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using https://www.apvi.com website, owned and operated by APVI.

Personal information is information that can be linked to a specific individual, such as name, address, telephone number, e-mail address and credit card number.

We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not and will never sell or rent our customers' personal information to third parties.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure that you have the current version.

This Privacy Policy explains the following:

What personal information we collect from you and how we use it.
What safeguards we have in place to protect your personal information.
Other information you should know about your privacy.

COOKIES and other Tracking Technologies

APVI and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personal information.

Behavioral Targeting / Re-Targeting

We partner with a third party to [display advertising on our website or to manage our advertising on other sites]. Our third-party partner may use cookies or similar technologies in order to provide you with advertising based on your browsing activities and interests. If you wish to opt-out of interest-based advertising click here. Please note you will continue to receive generic ads.

What personal information does APVI gather from me and how is this information used?

When browsing our site, you are not required to provide any personal information unless and until you choose to place an order for a passport as described below. We do not knowingly permit the site to be used by any person under the age of 13.

Placing an Order

In order to place an order through our site, you must provide us with certain personal information such as your name, your credit card number and expiration date, credit card billing address, address and telephone number, date of birth and date of travel, e-mail address and the name or names of applicants (if other than yourself). We require this information so that we can process your order and keep you informed of each order status. If you are placing an order for one or more applicants other than yourself, you will need to make sure that each of these other applicant agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your order available to you or other persons authorized by you to receive such information. For example, if you forget your order number, you or another person authorized by you may retrieve that information from us after providing sufficient information that either a) confirms your identity as the applicant, or b) that confirms authorization for you to receive information on behalf of the applicant.

Corporate Registration

For your company to become a registered client of APVI, you must provide your company name, address, telephone number, e-mail address, a unique log in name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to process visas and passports; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each order you place on our site.

Other

From time to time we may add or enhance services available on the site. To the extent that these services are provided for and used by you, we will use the information you submit to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

LINKS TO THIRD PARTY SITES

This website contains links to other sites that are not owned or controlled by APVI. Please be aware that we, (American Passport & Visa International) are not responsible for the privacy practices of such other sites. APVI.com contains links to other websites. Please note that when you click on one of these links, you are entering another web site for which APVI has no responsibility. We encourage you to read the privacy policies of all such sites, as their policies may be materially different from this Privacy Policy. Please be very careful, responsible, and alert about your personal information whenever you're online. This privacy policy applies only to information collected by this website.

SOCIAL MEDIA WIDGETS

Our website includes Social Media features, such as the Facebook "Like" button, and Widgets, such as the "Share This" button or interactive mini-programs that run on our website. These features may collect your Internet Protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third-party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

With whom (if anyone) will my personal information be shared?

We will share your personal information with third parties only in the ways that are described in this privacy policy.

We may however provide your personal information to companies that provide services to help us with our business activities processing your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Here is a specific description of how we use your information:

Applicant's Name: to identify the passport or visa applicant
Applicant's Address: to return the completed passport or visa to the applicant
Date of Birth: to check the status of the application with the Department of State
Phone Numbers: to contact the applicant for customer service purposes, if necessary
Credit Card Numbers: to charge the fees for our services
Company Name: to be included as part of the return shipping address for passport
Travel Plans: to prioritize the processing of applications by the Department of State
Information on passports, marriage certificates or any other original documents you send to us will not be kept by http://www.apvi.com. All documents are returned to the applicant with the completed passport or visa.
Passport Number, SSN, and Birth Place are used to complete forms submitted to the government and for no other purpose

What safeguards are in place to protect the loss, misuse or alteration of your information?

All personal information you provide to APVI is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at support@apvi.com.

What other information should I know about my privacy?

In certain situations, APVI may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. APVI may disclose information if required to do so by law, court order, bankruptcy proceedings or similar legal process, US government or law enforcement authority, rights or properties of APVI or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if APVI or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

UPDATING, DELETING PERSONAL INFORMATION

Upon request APVI will provide you with information about whether we hold any of your personal information. For the purpose of correcting, deleting and/or updating your company or personal information you could contact us via e-mail support@apvi.com. We will respond to your request to access within a reasonable time frame.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@apvi.com

What we do NOT do: a warning about "phishing".

Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, visit the Federal Trade Commission at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.

We may change or supplement this Privacy Policy from time to time. If we decide to change our privacy policy, we will notify you by email (sent to the e-mail address specified in your account) or we will post those changes to this privacy policy, the home page, and other places we deem appropriate prior to the change becoming effective so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you have placed orders). Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices via e-mail support@apvi.com. Please reference the privacy policy in your subject line. APVI will attempt to respond to all reasonable concerns or inquiries within 12 hours of receipt. You can also write to us in care of APVI, 1990 K Street, N.W., Suite 450, Washington DC 20006.

Thank you for using APVI.com!

Effective date: January 12, 2016

Updated: April 13, 2022